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Frequently Asked Questions

Why am I having difficulties registering?

If you are having any trouble creating an account or logging in, please contact us and we will assist you as quickly as possible!

How do I return an item?

We offer refunds and exchanges in accordance with Australian Consumer Law. Should the product be faulty or defective on arrival we will offer you, full replacement or full refund including postage. This applies to sales item products as well.

However, please be careful when selecting the size of your products. We have gone to great lengths to provide as much information as possible and if you have any questions about sizing please do not hesitate to contact us before you place your purchase.

We can only exchange products that are the wrong size (not refund them) and you will be liable to pay the postage both ways for any exchange.

If you would like an exchange or refund for any item, please email us at hello@helloyelloclothing.com within seven (7) days of receipt of the items or from becoming aware of any faulty items.

how long will delivery take?

Our average delivery time is within 5-10 working days of your order being placed.

Where do you deliver?

We deliver across Australia for a flat fee of $9.95 to anywhere in the country.

 

What are your terms and conditions?

Hello from the Hello Yello Clothing website. This website is owned by, and its content is published by The Coory Group trading as Hello Yello Clothing ABN 39 107 149 926.

In these Terms of Use:

  • ‘we’, ‘us’ or ‘our’ means the Hello Yello Group and includes directors, employees and agents; and
  • ‘you’ or ‘your’ means that person who accepts these Terms of Use by using this website.

By using this website, you are agreeing to be bound by these terms and conditions.

 

Online Shopping

Part of this website is an online store in Australia. Unfortunately, we are not able to service customers outside of Australia at this stage.

We do our best to ensure that the information and content on this website is accurate. However, product prices, availability and policies are subject to change without notice. We will use our best endeavours to keep the website updated.

Prices are subject to final confirmation at the time that the order is fulfilled.

Images are for representational purposes only and items may differ. We have done our best to accurately represent the products displayed on our website but we cannot guarantee the accuracy of the colour displayed on your device.

We are not liable to you or anyone else:

  • If errors occur in information on this website;
  • If information on the website is not up to date;
  • Who suffers any loss in connection to the use of this website or linked website;

This website is intended solely for your personal, non-commercial, use and you agree to only use it for this purpose.

You warrant that all details you provide to us are accurate and correct at the time of ordering and you accept the responsibility that completion of your order is based on the information that you provide us.

 

Information on Our Website

Information provided on our website is intended for general, public use and should not be considered to be complete, definitive or expert information. We do not warrant that this information is accurate or complete. Please use this information at your own risk.

This website contains links to websites maintained by other organisations. Hello Yello Clothing does not take any responsibility for the information contained on any third party websites, the functionality of those websites or any software downloaded from any third party websites.

 

Privacy Policy

By agreeing to these terms and conditions you will be deemed to have read, understood and agreed to our Privacy Policy.

Your privacy is important to us and we take our responsibility to keep your details private seriously.

Any information we collect is kept strictly secure. We do not pass on, sell or swap and of your personal details to anyone except where you have given us your agreement to do so. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.

Registered users may receive additional announcements from us about products, services and special deals.

You can choose not to receive any further information from us at any time by emailing us at hello@helloyelloclothing.com

Where we offer links to other websites, we strongly suggest that you read that websites privacy policy as it may differ from ours.

We may update this privacy policy from time to time.

 

Copyright

Hello Yello Clothing owns this website. The material on this website is protected by copyright under the Australian Copyright Act 1968 and may not be used, displayed or reproduced in any form without written agreement from Hello Yello Clothing.

 

Discounts and Promotional Codes for Other Businesses

Hello Yello Clothing may from time to time provide discount codes and promotional codes for other businesses. We are not responsible for the terms and conditions associated with those codes. Please contact the company directly if you are having any difficulty or refer to their terms and conditions.

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